1. Why does Horseflight need my social security number?

In the international freight world, the horse owner is referred to as the consignee of the horse. Any time a product is imported to or exported from the United States, the name, address, and SSN of the consignee of the item must be provided in a document called the House Airway Bill. This is a legal requirement under U.S. Customs. We assure you that Horseflight will not release your personal information.

2. Will my horse be sent with a blanket?

If a blanket was purchased with the horse, it will arrive with the horse.

3. If the horse is purchased with accompanying equipment, can I expect that equipment to travel with the horse?

​Equipment can travel with the horse, but Horseflight must be notified prior to sending the equipment so that it is listed on the airway bill and accounted for with US customs.

4. When can I see my horse after it arrives in the United States?

Due to heightened security and USDA quarantine regulations, an owners first opportunity to see their horse in person is upon release from quarantine. Horseflight representatives do, however, keep you updated with photos and videos upon arrival to the US. The extent of photo/video are dependent on port rules.

5. Will my horse be tranquilized during the flight?

In most cases, no. The only situation in which a horse will be tranquilized during transport is if the decision is made that the horse has become a danger to itself, other horses, or to people. If your horse is ever tranquilized during transport, you will be notified immediately.

6. Why aren’t prices listed on your website?

There are too many variables in international horse transport to list shipping prices. In the same way that the purchase price of an airline ticket can change daily, so can the cost of shipping a horse. Horseflight always makes the effort to give you the most competitive rate possible. Give us a call anytime and we will discuss your shipment with you.

7. When is payment required?

Payment is due prior to the horse releasing their standard 3-day quarantine. For first time customers, we ask that payment be made prior to departure. For customers with established accounts, timing of payments can be adjusted in order to fit the needs of the customer best.

8. How long is the shipping process?

Lengths of the shipments vary by location. Typically, the trip from barn, to truck, to airplane, to truck, to quarantine is a sequential process, with intervals of only a few hours between legs. For an average shipment departing the seller’s barn in Europe and arriving at the quarantine in Newburgh, New York, the travel time is between 30 and 40 hours.

9. How are the horses cared for on the plane?

A certified groom is assigned to travel with the horses to ensure that they are comfortable and have adequate water and hay. Grooms have access to the horses at all times in flight.

10. What vaccinations does my horse need before he flies to the United States?

Horses are not required to be vaccinated when flying but some owners choose to have them vaccinated beforehand. They cannot be vaccinated within 14 days prior to flight. They are required to fly with a completed health paper with show several negative blood tests depending on if its mare, stallion, or gelding. We want to be a part of this process to ensure that all health papers and blood tests are correct and completed, once you start the purchasing process in the EU makes sure to give us a call!

11. What vaccinations does my horse need before his flight to Europe?

■ Vaccines are not required for exporting into the EU, only a valid Coggins within 30 days

■ EEE/WEE must be administered within 6 months but 30 days prior to export for the UK

12. Who will transport my horse once he is released from USDA?

We have multiple trusted ground shipping companies that we work with regularly and will arrange transport if you would like us to handle the coordination. As the shipment approaches, we will send you quotes and ask for confirmation prior to booking.

13. When will I get my horse’s passport?

Every horse’s passport is sent to our FL or NJ office to be scanned and saved prior to sending to owners, unless prior arrangements have been made (ex: required early for a horseshow). Once payment has been completed, our office will contact you and confirm best mailing address, at which point the passport will be sent.